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Shipping policy

Last updated: September 14, 2026

Made to order, inspected before shipping

Reef Cloverson designs and produces practical 3D printed aquarium products in-house. Our 3D prints are made to order and inspected for fit, finish, and function before shipping.

Processing time

3D printed orders dispatch within two business days after we receive a completed order and payment. Business days are Monday through Friday, excluding US public holidays. Dispatch is the date we hand your parcel to the carrier; it is not a promise of delivery within two days.

If we cannot ship within the stated time, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped portion for a prompt refund. If we cannot fulfill your order, we will notify you and refund the unfulfilled portion, including any applicable shipping charges.

US shipping for 3D printed products

  • Standard shipping: $15 per order.

  • Free standard shipping on qualifying orders of $75 or more.

  • The same $75 threshold applies to retail and approved wholesale customers, based on the merchandise subtotal after discounts, before tax and shipping. Wholesale orders require a minimum merchandise subtotal of $150 after discounts.

  • Local pickup is not available.

Amounts are in US dollars. Taxes, discounts, shipping eligibility, and the final order total are displayed at checkout before payment. The rates above apply to US deliveries of 3D printed products. Any other available destinations or shipping options are shown at checkout.

Tracking and delivery

Tracking information is provided when your order ships. Carrier transit estimates are separate from our processing time and can be affected by carrier delays. Please check your delivery address before placing your order and contact us promptly if a correction is needed.

Lost or damaged parcels

We provide replacements for parcels lost or damaged in transit. Please report damage or a delivery discrepancy within 48 hours of delivery, or within 48 hours of a tracking notice marking an undelivered parcel as delivered. If tracking is delayed or a parcel has not arrived, contact us as soon as you notice the issue.

Email reef.cloverson@gmail.com or use our contact form, including your order number and a description of the issue. For damage, please keep the packaging and provide photographs so we can review the problem and arrange the appropriate replacement.

The 48-hour delivery inspection period begins when the order arrives, not when we hand it to the carrier. Cancellation requests must be made before carrier handoff; an order cannot be canceled once it has been handed to USPS, UPS, or another carrier.

See our final sales and replacements policy for further details. These reporting requests do not limit rights or remedies that apply by law.